Customer service charter


INFORMATION ON SERVICES NEARBY
Volpaia is a strategic place to stay if you want to visit the Chianti area:

  • Siena is 32Km away, about 50 mins
  • Firenze is 52Km away, about 1hr 20mins
  • San Gimignano is 50Km away, about 1hr
  • Colle Val d’Elsa is 52Km away, about 1hr
  • Arezzo is 63Km away, about 1hr 10mins
  • Radda in Chianti is 7Km away, about 12 mins – it’s the nearest town which has local stores or craft shops you can visit
  • There are several wineries nearby: Brolio, Castello di Ama, Badia a Coltibuono, Fonterutoli

BEHAVIOUR RULES
Volpaia is an ancient village which has been transformed into a winery, but there are still about 30 people living there.
Please avoid shouting, do not throw rubbish on the ground and if you have dogs, please respect hygiene rules.
The swimming pools are for guests of our lodgings only. You will find the rules for the use of the swimming pool in the room.

INFORMATION ON ESSENTIAL SERVICES NEARBY
Osteria Volpaia (depending on seasonal opening times), prepares lunch and dinner for guests and is also open to non-residents.
The Salumeria-Pizzeria prepares lunch but also offers a take-away service.
Radda in Chianti has various grocery stores.
In the area there are various local markets that are described in the leaflets you can find in your room.

CONTRACT CONDITIONS
Guests are required to pay a deposit at the time of booking, either by credit card or bank transfer, as indicated in the booking information. The deposit is calculated as a percentage of the total amount of the booked service.
Once the booking has been made, Castello di Volpaia will send confirmation by e-mail, fax or post to the Guest, indicating the total amount of the services booked.
Guests can take advantage of booked services from 4 p.m. on the day of arrival. They must end by 10 am on the day of departure.
At the time of check-in, guests must pay the remaining amount left (after the deposit). Castello di Volpaia does not accept cheques.
If guests do not leave their room free by 10 am on the day of departure, Castello di Volpaia has the right to charge an additional day.

Cancellation by the Guest.
Guests must give written notice (letter, fax or email) to Castello di Volpaia of any cancellations and, as communicated at the time of booking, the cancellation policy will be applied.
The partial or total return of the deposit paid by credit card or bank transfer – net of expenses – will be credited to the guest.
The return will be made by bank transfer within 30 days of being requested.
Castello di Volpaia may, for justified reasons, give the Guest appropriate substitute accommodation if necessary.